Customer Service Policy

Our Commitment to Our Customers

As an AIM-Secure accredited organisation, KingsGate Conference Centre is committed to the following standards in all dealings with our customers:

Customer Focus

• We are committed to listening to our customers and understanding their needs, in order to provide the best solutions to meet their event requirements.

Quality

• KingsGate Conference Centre is committed to providing high quality venue space for meetings, conferences and events, and hospitality services (including catering, audio visual equipment and support, event management and planning services) for our clients.
• Our AIM-Secure accreditation assures you of our commitment to provide the highest level of service, to ensure the health and safety of our staff and clients, and to protect the environment.

Training

• We are committed to developing the potential of all our staff, to consistently deliver the very best services and perform at the highest level.
• We encourage and value customer feedback and look to use this feedback to improve our services.

Business Conduct

• In all our dealings, we aim to behave with openness, trust, and integrity.
• We will always strive to conduct business with our clients in a professional, courteous, and efficient manner.
• We are committed to understanding and resolving any problems you may have quickly and satisfactorily.

Booking Conditions

• Our booking terms and conditions are simple and easy to understand.
• All our staff who deal with business meetings, conferences and events understand our booking conditions and can discuss them with you.